Consumer Sentiments 2010

The study provides insight in relation to a number of important issues including:

- customer complaint levels
- customer satisfaction with complaints
- complaint handling perceptions
- consumer behaviour

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Key Social Issues – Dec 2010

National Study, December 2010

The second national study explored a number of key social issues that developed throughout 2010.  Consumer sentiments on Wikileaks, the power of banks, superannuation, effective policing roles, and GST payments on online purchases are reported for 666 respondents to the survey.

The results of this study will be released through blogs, articles and public relations documents to media and the public in early January 2011.

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